FilesAnywhere Company Information and Review

FilesAnywhere mixes Online File Sharing, Online File Storage, Online Collaboration Service, Online Data Backup and more into one solution suite for single users to Enterprise requirements.

FilesAnywhere has been offering their services since 1999 and they have a capability set that is quite rich.

They provide a full featured, web-centric online collaboration service that can facilitate online file sharing, online file storage, online editing, video and audio streaming, Web 2.0 integration and much more, including backup software for online backups.

FilesAnywhere offers three basic user plan types. They are for Single User, Multi-User or Corporate Users. Pricing plans range from Free, to starting at $99.00/Month in the corporate user plan and they also offer a 1GB Free Trial.

Great service if you need: Online File Sharing, Online File Storage, Online Collaboration, Online Data Backup, Online Mobile Access and Data Security.

Information obtained from the company website, Better Business Bureau and the Federal Trade Commission, May 2009.

Website: Filesanywhere.com

Contact: sales@filesanywhere.com

Company: FilesAnywhere

Location: 8600 Freeport Parkway, Floor 2 #200, Irving Texas 75063

Telephone: 866-805-1991

Operating since: 1999

Summary: File Management, Collaboration, Backups, Versioning, Document Management, Media Folder, Mobile Access, Account Maintenance, Data Security, and applications to list a few areas.

Details: List of some current features available, based on plan type. Automated Backup, Folder Synchronization, Simple and Reliable Uploads using Drag-and-Drop, WebFolders, Drive Mapping, Direct Edit/Save, Share Files and Folders using Media using Web Links, Receive Files using Dropbox Links for Guests, Add SubAccounts to Create a Workgroup, Use Version Control for Check-in/Check-out, View and Edit Documents Online with additional Download required, Photo Albums, Video and Audio Streaming, Search File Text, Metatags and Comments, Inbound Fax, Document Scanning, SSL Encryption, Secure FTP, Secure WebDAV, Private Site Branding for Corporate Clients with More Features and Advanced Capabilities.

Free FilesAnywhere account available: Yes, you can try many of the services with a free account.

Paid FilesAnywhere account available: Yes. The plans fall into 5 categories. Basic Web with pricing starting from Free, $42.00 USD/Year and $64.00 USD/Year, Web Advanced with pricing from $89.00 USD/Year to $2,250 USD/Year, Multi-User Workgroup with pricing from $89.00 USD/Year to $400.00 USD/Year, Private Site for Organizations with pricing from $990.00 USD/Year and up and a Dedicated Server option for 500 or more users with custom pricing.

Single file size limit: Only limit referenced is on the Free 1GB account, and that limit is 10MB per file and 25 downloads per day. No other limits are visible and the term “any size” is used to describe files that guests can be dropped into your “Dropbox” implying that there is no set size, with the exception that the size of the file can’t exceed the space you have available for use.

Free Trial: Yes. 10 Day free trials on Web Advanced plans (which also applies to the Workgroup options), Free 1GB Basic Web plan, and Private Site and Dedicated User plans offer a free Demo account to see it in action.

Platforms supported: Services are supplied by using PC and Mac client software, and web browser. Many of the services are web browser based or mobile browser based. FilesAnywhere has several applications that are available including the Internet Backup program, and the FilesAnywhere Desktop Client as well as a Microsoft Outlook Add. Files can be accessed anywhere you can connect to the Internet and have a web browser. Even access your workspace via iPhone or Blackberry.

FilesAnywhere client software download required for use: Optional

Online File Backup Details

Designed for easy online file backups: Yes

Completely automatic backups: No

User defined backups: Yes

User defined bandwidth option for backups and restore process: No

Can data be sent to FilesAnywhere to seed the initial backup: No

Support for backup of attached USB drives: No, but users may purchase a third-party product to map network drives.

Support for open and locked files: No

Tracking and storage of multiple versions of files: Yes, duration varies by plan selected

Can multiple PCs files be backed up using one backup account: Yes, and each is licensed for plan in use

Can servers be backed up: No

Designed for easy online file restore: Yes

Designed that data be restored via web browser: No, backup program must be used

Designed so that data be sent to you on DVD, Hard Drive or other device: Yes

Online File Storage Details

Designed for easy data storage: Yes

File transfer: Yes, with various methods from client application to web browser, email, inbound fax

Online File Access Details

Online access to files from anywhere: Yes

Search capability to help you locate specific files: Yes- including inside file contents, not just file names

Online File Sharing Details

Designed for easy file sharing: Yes

Designed for easy music sharing: Yes

Designed for easy photo sharing: Yes

Designed for easy video sharing: Yes

Online Team Collaboration Details

Online team collaboration features beyond file sharing / folder sharing: Yes. Additional features include ability to send files to fax machines, capture handwritten E-signatures, send files from Microsoft Outlook, share folders with user access permissions, have guests upload files into shared folders, share files/folders to anyone via web links, share files with online viewing permission only, create links on the fly to use in your own emails, receive files from anyone via upload Link, automatically create guest upload folders, create and share "virtual" folder hierarchies, address book for file sharing, create teams to organize your contacts, shared workgroup contacts, private contacts, manage multiple user accounts online, inbound email attachments, email files directly to your account, version control.

Online & Offline File Synchronization Details

Online file sync across multiple computers or devices: Yes

Offline file sync across multiple computers or devices: On computers with backup client installed only

Web 2.0 Support Details

Support for integration with online editing of text data files: Yes

Support for integration with online editing of multiple document types: Yes

Support for integration with online communities such as Facebook, MySpace and others: No

Security & Encryption Details

Encryption for sign up and login: Yes (SSL)

File transfer processes encrypted: No, by default, but users may use secure transfer method (https).

Files encrypted on local computer as part of FilesAnywhere service: No, but if blowfish encryption is enabled and key provided during backup configuration, uploaded files will be encrypted.

Files encrypted on FilesAnywhere systems: No, not by default. User will have to configure backups to encrypt data.

Encryption type for storage: None or Blowfish encryption as configured by user on backup.

Encryption key management for storage: User managed only (inferred).

Datacenter Information:

Datacenter/s location disclosed: Yes, just outside Dallas Texas (Irving)

Datacenter/s facilities described: Yes, data center is in one of the best-connected hosting facilities in the world. State-of-the-art, telco-class facility offers complete redundancy in power, HVAC, fire suppression, network connectivity, and security. Every item of hardware and every connection is monitored 24/7/365. In the past 2 years, FilesAnywhere states that they have never experienced any unscheduled hardware, software, or network outages.

Telecommunication capability described: Yes, the network architecture utilizes the Enterprise routing and switching engines from Juniper and Cisco. They utilize Juniper M20 routers as border routers, Cisco 6500 series switches in our distribution layer and Cisco 6500 switches in their aggregation layers, and Cisco 3500 and 2900 series switches at the customer layer. The network is fully meshed and redundant with 11 backbone providers to the Internet.

Datacenter/s security levels described: Yes, 24×7x365 on premises staff, secure access and tracking, fully covered by cameras and access is recorded.

Customer Service & Support

Site Searchable: Yes, support area fully searchable

FAQ (Frequently Asked Questions) and other “Self-Help” on company website: Yes, and a very robust help system

How Do You Request Assistance: Three options – Call a toll-free number, e-mail support or submit an online support request

Live Support Chat Available: Unknown

E-Mail Support: Yes

Remote Control Support: Unknown

Telephone Based Support: Yes

Customer Feedback E-mail or Form Available: Yes, via the support form

Better Business Bureau Record Summary: As of May 28 2009, record exists for parent company (Officeware Systems) with no complaints in past 3 years. No records for FilesAnywhere.com.

Federal Trade Commission Summary: As of May 28 2009, there are no matches.