Mozy Company Information and Review

Mozy started offering their services back in 2005. They are located in Pleasant Grove, Utah and they are part of Decho Corporation, along with Pi Corporation. Decho, whose tag line is “Your Digital Echo”, is part of EMC Corporation. EMC Corporation is a leader in the Enterprise Storage and Software industry. They are also a growing player in the emerging “Cloud” infrastructure that everyone is talking about. Mozy is part of EMC’s catalogue of services, in the personal user space, as well as Iomega, who is also owned by EMC.

Mozy offers specific plans to individual users and to corporate users and each plans address specific needs, including a free plan that can be upgraded. MozyHome is designed for home users and provides for unlimited backup for $4.95 a month, per computer. MozyPro is designed for business users with desktops, laptops and server backup requirements. MozyPro for Desktop is $3.95 + $0.50/GB per month and the Server license is $6.95 +$0.50/GB per month. Get one month free with annual subscriptions or three months free with two year subscriptions to MozyPro.

Great service if you need: Online Secure data backup for home, office or enterprise use. Free trial is available.

Information obtained from the company website, Better Business Bureau and the Federal Trade Commission, May 2009.

Website: Mozy.com

Contact: info@Mozy.com

Company: Mozy

Location: 2162 Grove Parkway, Suite 200, Pleasant Grove Utah 84062

Telephone: 801-756-2331

Operating since: 2005

Summary: Mozy offers online file backup services for home and business users.

Details: MozyHome for home users (both free 2GB account and unlimited storage paid account) supported platforms include Windows Vista, Windows XP and Windows 2000. Mac support on MozyHome includes Mac OS X 10.4 and Mac OS X 10.5. You can have up to 5 computers on one MozyHome account. In addition to supporting the operating systems mentioned in MozyHome, MozyPro also supports Windows Server 2000, Windows Server 2003, Mac OS X Server 10.4 and Mac OS X Server 10.5. The added benefit for business users is the ability to backup SQL, Exchange, File servers, network shares and mapped drive support.

Both versions of Mozy, either for home or office, use 128 Bit SSL encryption, and 448-bit Blowfish on-disk encryption. Both also provide for AES Private Encryption where you hold the key instead of Mozy.

With Mozy backup software, you are able to backup any hard drive that is identified as a “fixed disk” on your computer. MozyPro users are able to backup NAS drives as well as directly attached drives.

You can get started with a Free Trial to put it to the test for yourself. Data encryption is standard and your files are protected locally and remotely in every communication. Your encrypted data is stored that way on their systems as well. You have the option of providing your own encryption key so that in the event that anyone else ever obtained a hard drive with your information, it would be useless because they would not be able to decrypt it.

The data uploads (your backups) will be managed by the Mozy application that runs on your computer. You can also start the restore process using the backup software from Mozy as well. They also offer you the ability to have your data copied to DVDs and sent overnight to you for a small fee.

Free Mozy account available: Free 2GB MozyHome account available, which you can try here and upgrade it to a paid account when you are ready.

Paid Mozy account available: MozyHome (both free 2GB account and unlimited storage paid account) You can have up to 5 computers on one MozyHome account, but each computer has a $4.95/Month subscription to the service. MozyPro for Desktop is $3.95 + $0.50/GB per month and the Server license is $6.95 +$0.50/GB per month.

Single file size limit: None stated.

Free Trial: Free 2GB account that can be upgraded to a paid account for MozyHome or MozyPro.

Platforms supported: Client Application Windows Vista, Windows XP and Windows 2000. Mac support on MozyHome includes Mac OS X 10.4 and Mac OS X 10.5. MozyPro also supports Windows Server 2000, Windows Server 2003, Mac OS X Server 10.4 and Mac OS X Server 10.5. In addition to supporting the operating systems mentioned in MozyHome, MozyPro also supports Windows Server 2000, Windows Server 2003, Mac OS X Server 10.4 and Mac OS X Server 10.5. The added benefit for business users is the backup of SQL, Exchange, File servers, network shares and mapped drive support.

Mozy client software download required for use: Yes, for backups and restores, but file access and restores can also take place over the web browser interface. Mozy can also send you recovery files on USB Drives, DVDs and USB Hard Drives.

Online File Backup Details

Designed for easy online file backups: Yes

Completely automatic backups: Yes

User defined backups: Yes

User defined bandwidth option for backups and restore process: Yes, which you can set at any time.

Can data be sent to Mozy to seed the initial backup: No

Support for backup of attached USB drives: Yes, as long as they show up as fixed drives.

Support for open and locked files: Yes

Tracking and storage of multiple versions of files: Yes, up to 30 days of versions per file.

Can multiple PCs files be backed up using one backup account: Yes, up to 5 on a MozyHome account, no limits on MozyPro accounts. Please note that each computer added to either Mozy backup option will have a fee. MozyPro attached computers will have the fee and the additional fee per GB backed up.

Can servers be backed up: Yes

Designed for easy online file restore: Yes

Designed that data be restored via web browser: Yes

Designed so that data be sent to you on DVD, Hard Drive or other device: Yes

Online File Storage Details

Designed for easy data storage: Yes

File transfer: Uploads to Mozy using the client application. Restore managed by client application, web browser or as requested by client for DVD recovery option.

Online File Access Details

Online access to files from anywhere: No

Search capability to help you locate specific files: No

Online File Sharing Details

Designed for easy file sharing: Not Applicable

Designed for easy music sharing: Not Applicable

Designed for easy photo sharing: Not Applicable

Designed for easy video sharing: Not Applicable

Online Team Collaboration Details

Online team collaboration features beyond file sharing / folder sharing: Not Applicable

Online & Offline File Synchronization Details

Online file sync across multiple computers or devices: No, not across multiple computers. Files backed up daily or upon request in the Mozy client application.

Offline file sync across multiple computers or devices: No, but if you were offline and files were changed, the Mozy client application would recognize the file/s were updated and they would be backed up to Mozy when you were reconnected to the Internet.

Web 2.0 Support Details

Support for integration with online editing of text data files: No

Support for integration with online editing of multiple document types: No

Support for integration with online communities such as Facebook, MySpace and others: Not Applicable

Security & Encrryption Details

Encryption for sign up and login: Yes (SSL)

File transfer processes encrypted: Yes

Files encrypted on local computer as part of Mozy service: Yes

Files encrypted on Mozy.com systems: Yes

Encryption type for storage: SSL encryption for web sessions, 448-bit Blowfish encryption on data, locally and remotely.

Encryption key management for storage: Mozy guards users’ private keys closely for access, but also provides the option for subscribers to guard their own key so that nobody at Mozy will have it.

Datacenter Information Details

Datacenter/s location disclosed: Yes

Datacenter/s facilities described: Yes, Physical security: Mozy Enterprise servers are located in a Tier 4 datacenter protected by gated perimeter access, 24 x 7 x365 on-site staffed security and technicians, electronic card key access, and strategically placed security cameras inside and outside the building.

Datacenter/s telecommunication capability described: No, but by inference it is a capability in a Tier 4 datacenter.

Datacenter/s security levels described: Yes, Biometric Security

Customer Service & Support Details

Site Searchable: No

FAQ (Frequently Asked Questions) and other “Self-Help” available: Yes, and specific assistance by product (MozyHome or MozyPro) by easy to use drop down boxes.

How Do You Request Assistance: Telephone or e-mail

Live Support Chat Available: Unknown

E-Mail Support: Yes

Remote Control Support Available: Unknown

Telephone Based Support: Yes

Customer Feedback E-mail or Form Available: Yes, by e-mail

Better Business Bureau Record Summary: May 28 2009, records found for Mozy and Decho companies. Mozy record shows 13 complaints in the past 36 months. 5 complaints were closed in the last year. The complaints were spread almost evenly across items that were technical, customer service, delivery etc. All of the issues were resolved. Of note, Mozy has more than a million customers and only 13 complaints showing with the BBB in the last three years. Every business should be that lucky. Decho has no complaints in the past 36 Months in their record.

Federal Trade Commission Summary: No matches as of May 28 2009